ITIL v3 Foundation - Cram to Pass the ITIL Exam in 7 Days! [Video] - 磁力狗

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文档列表

7.Continual Service Improvement Phase (DAY 6)/62.The Role of Automation.mp4 219.5 MB
8.Conclusion (DAY 7)/63.Conclusion.mp4 82.8 MB
1.Introduction and Exam Information (Getting Started)/03.Where Can I Take the ITIL Foundations Exam.mp4 54.4 MB
2.IT Service Management and ITIL v3 (DAY 1)/09.Roles.mp4 46.2 MB
1.Introduction and Exam Information (Getting Started)/04.Exam Tips and Tricks.mp4 45.5 MB
4.Service Design Phase (DAY 3)/35.Information Security Management.mp4 39.9 MB
2.IT Service Management and ITIL v3 (DAY 1)/07.Processes.mp4 39.6 MB
4.Service Design Phase (DAY 3)/31.Service Level Management Process.mp4 34.6 MB
5.Service Transition Phase (DAY 4)/43.Service Asset and Configuration.mp4 34.5 MB
6.Service Operations Phase (DAY 5)/51.Incident Management Activities.mp4 30.2 MB
2.IT Service Management and ITIL v3 (DAY 1)/11.Service Desk.mp4 29.2 MB
2.IT Service Management and ITIL v3 (DAY 1)/05.ITSM and the ITIL Framework.mp4 29.0 MB
7.Continual Service Improvement Phase (DAY 6)/58.Measurements and Metrics.mp4 28.9 MB
6.Service Operations Phase (DAY 5)/48.Service Operations Phase.mp4 28.8 MB
4.Service Design Phase (DAY 3)/33.Capacity Management Process.mp4 28.8 MB
3.Service Strategy Phase (DAY 2)/18.Value - Utility and Warranty.mp4 27.4 MB
3.Service Strategy Phase (DAY 2)/16.Service Strategy Phase.mp4 27.4 MB
5.Service Transition Phase (DAY 4)/39.Change Management.mp4 26.2 MB
4.Service Design Phase (DAY 3)/29.Service Catalog Management Process.mp4 25.7 MB
3.Service Strategy Phase (DAY 2)/20.Service Portfolio Management.mp4 25.3 MB
6.Service Operations Phase (DAY 5)/49.Principles of Service Operations.mp4 25.0 MB
4.Service Design Phase (DAY 3)/36.Supplier Management Process.mp4 25.0 MB
5.Service Transition Phase (DAY 4)/37.Service Transition Phase.mp4 24.2 MB
4.Service Design Phase (DAY 3)/34.IT Service Continuity Management.mp4 22.8 MB
5.Service Transition Phase (DAY 4)/41.Authority for Changes.mp4 21.8 MB
3.Service Strategy Phase (DAY 2)/21.Strategy Management Process.mp4 21.4 MB
5.Service Transition Phase (DAY 4)/47.Knowledge Management.mp4 21.4 MB
6.Service Operations Phase (DAY 5)/50.Incident Management Process.mp4 21.2 MB
7.Continual Service Improvement Phase (DAY 6)/57.Continual Service Improvement Phase.mp4 20.2 MB
2.IT Service Management and ITIL v3 (DAY 1)/06.The Service Lifecycle.mp4 20.0 MB
2.IT Service Management and ITIL v3 (DAY 1)/08.Functions.mp4 19.5 MB
2.IT Service Management and ITIL v3 (DAY 1)/15.RACI Model.mp4 18.7 MB
1.Introduction and Exam Information (Getting Started)/01.Introduction.mp4 18.4 MB
5.Service Transition Phase (DAY 4)/40.Types of Changes.mp4 18.3 MB
3.Service Strategy Phase (DAY 2)/22.Demand Management Process.mp4 17.5 MB
6.Service Operations Phase (DAY 5)/54.Service Request Fulfillment Process.mp4 16.8 MB
3.Service Strategy Phase (DAY 2)/17.Business Case Analysis.mp4 16.8 MB
2.IT Service Management and ITIL v3 (DAY 1)/14.IT Operations Management.mp4 16.8 MB
4.Service Design Phase (DAY 3)/32.Availability Management Process.mp4 16.3 MB
6.Service Operations Phase (DAY 5)/53.Event Management Process.mp4 15.8 MB
4.Service Design Phase (DAY 3)/30.Service Catalog Types.mp4 15.6 MB
5.Service Transition Phase (DAY 4)/42.Release and Deployment Management.mp4 15.5 MB
2.IT Service Management and ITIL v3 (DAY 1)/10.Organizational Structure in ITIL.mp4 15.5 MB
3.Service Strategy Phase (DAY 2)/23.Financial Management Process.mp4 15.4 MB
4.Service Design Phase (DAY 3)/24.Service Design Phase.mp4 14.8 MB
3.Service Strategy Phase (DAY 2)/19.Service Assets.mp4 14.5 MB
2.IT Service Management and ITIL v3 (DAY 1)/13.Application Management.mp4 14.1 MB
6.Service Operations Phase (DAY 5)/52.Problem Management Process.mp4 13.5 MB
5.Service Transition Phase (DAY 4)/38.Service V-Model.mp4 12.8 MB
6.Service Operations Phase (DAY 5)/56.Service Operations Integration.mp4 11.1 MB
7.Continual Service Improvement Phase (DAY 6)/61.CSI Model.mp4 10.7 MB
4.Service Design Phase (DAY 3)/26.Quality in Service Design.mp4 10.1 MB
4.Service Design Phase (DAY 3)/27.4 P's of Service Design.mp4 9.6 MB
5.Service Transition Phase (DAY 4)/44.Service Validation & Testing.mp4 9.2 MB
4.Service Design Phase (DAY 3)/25.Business Value.mp4 8.7 MB
5.Service Transition Phase (DAY 4)/45.Transition Planning & Support.mp4 8.5 MB
1.Introduction and Exam Information (Getting Started)/02.Exam Basics.mp4 8.3 MB
7.Continual Service Improvement Phase (DAY 6)/59.Seven-Step Improvement Cycle.mp4 8.3 MB
2.IT Service Management and ITIL v3 (DAY 1)/12.Technical Management.mp4 7.9 MB
6.Service Operations Phase (DAY 5)/55.Access Management Process.mp4 7.1 MB
7.Continual Service Improvement Phase (DAY 6)/60.Deming Cycle.mp4 6.9 MB
5.Service Transition Phase (DAY 4)/46.Evaluation Process.mp4 6.5 MB
4.Service Design Phase (DAY 3)/28.5 Aspects of Service Design.mp4 6.3 MB
Exercise Files/code_33836.zip 465.1 kB

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