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文档列表

extras.rar 68.0 MB
ITIL Essentials for IT Service Management (HP education Services).pdf 30.9 MB
ITIL Service Management Foundation (Sun Services Education).pdf 29.6 MB
Itilium.rar 27.8 MB
Itil Hp Student Guide.pdf 26.1 MB
HP - IT Service Management Reference Model.rar 26.1 MB
HP_-_ITIL_Essentials_for_IT_Service_Management.Student_Workbook.rar 25.1 MB
ITSM Введение ИТ Сервис-менеджмент.rar 23.8 MB
ITIL Поддержка услуг.rar 21.4 MB
OGC_Books_lightweight.rar 20.8 MB
Mcgraw_Hill_Software_Project_Management_2nd_Edition.rar 16.7 MB
ITIL_v3_[torrents.ru].rar 12.0 MB
Kluwer - Project Management for Telecommunication Managers.pdf 12.0 MB
The Itil Foundation Exam Study Guide 3rd Edition.doc 11.2 MB
MOF.rar 10.9 MB
Microsoft_SMF_Guide.rar 10.4 MB
Syngress - Itpliance Using Cobit And Open Source Tools - Sarbanes Oxley.pdf 7.3 MB
ITIL_ServiceSupport_2.1.rar 7.0 MB
John_Wiley___Sons_-_Integrating_Service_Level_Agreements.Optimizing_Your_OSS_For_SLA.rar 6.5 MB
The Official Introduction to the ITIL Service Lifecycle.PDF 6.4 MB
John_Wiley___Sons_-_Information_Technology_Outsourcing_Transactions_-_Process__Strategies__an.rar 6.2 MB
ITSMF - IT Service Management - 2003.rar 6.2 MB
O_Reilly_-_Essential_Microsoft_Operations_Manager.rar 5.9 MB
COBIT Documentation.rar 5.2 MB
Reversing Secrets of Reverse Engineering (Apr 2005).rar 4.1 MB
ITIL Service Delivery.rar 4.0 MB
NSD.itsm.Kazan.rar 3.7 MB
Central_Computer_and_Telecommunications_Agency_-_ITSM_Case_Study.rar 3.7 MB
ITIL ICT Infrastructure Management.rar 3.7 MB
Process_Modeling_and_Simulation_with_ITIL_Framework.rar 3.6 MB
Cambridge_Strategy_Publications_-_The_Service_Management_Audit._Nine-step_Assesment_.rar 3.3 MB
McGraw.Hill.IT.Auditing.Dec.2006.rar 3.2 MB
ITIL Planning to Implement Service Management.rar 3.2 MB
Price - COBIT - ITIL - ISO 17799.ppt 3.0 MB
Representative process flows.pdf 3.0 MB
ITIL Application Management.rar 2.9 MB
itSMF - An Introductionary Overview of ITIL. Pocket Guide.rar 2.4 MB
T-REC-M.3050.2-200703-I!!PDF-E.pdf 2.3 MB
OGC_Prince2_3E_2002.rar 2.2 MB
Price - COBIT - ITIL - ISO 17799.pdf 1.8 MB
Syngress_-_Sarbanes_Oxley_IT_Compliance_Using_COBIT_and_Open_Source_Tools_-_2005.rar 1.7 MB
IT Problem Management - Prentice Hall.rar 1.7 MB
ReallyUsefulEbooks_0132425939_IBM.Press.Implementing.ITIL.Configuration.Management.Jan.2008.eBook-BBL.pdf 1.5 MB
T-REC-M.3050-200702-I!Sup4!PDF-E.pdf 1.4 MB
Cisco_Press_-_Practical_Service_Level_Management.Delivering_High-Quality_Web-Based_Services.rar 1.4 MB
OSSBIZ4%20Martin%20Huddleston%20and%20Nigel%20Phillips%20ver2.ppt 1.4 MB
IT Assurance Guide - CobiT 4.1 (2007).pdf 1.4 MB
T-REC-M.3050-200405-S!Sup1!PDF-E.pdf 1.3 MB
itil_cobit_balancedscorecard.pdf 1.3 MB
019_pp7.ppt 1.3 MB
Telemanagement Forum NGOSS and eTOM.ppt 1.2 MB
Prentice_Hall_-_IT_Services_Costs__Metrics__Benchmarking_and_Marketing.rar 1.1 MB
survey10thcycle.pdf 1.1 MB
ISO 9001-2000 Quality Management System Design.rar 1.0 MB
T-REC-M.3050.1-200703-I!!PDF-E.pdf 962.3 kB
T-REC-M.3050-200405-I!Sup3!PDF-E.pdf 954.8 kB
Elsevier-_Managing_the_Risks_of_IT_Outsourcing_-_I.Tho_.rar 952.6 kB
Charles_T._Betz__-_Data_Architecture_for_ITSM.rar 855.5 kB
g510-3680-00-a-strategic-approach-to-telecom-cost-optimization.pdf 791.1 kB
us_bnet_telecompredictions_Jan08.pdf 751.4 kB
Service_Level_Management_SLA.rar 679.6 kB
IT_Service_Management.A_Companion_to_ITIL.rar 650.1 kB
~uTorrentPartFile_1E22B3C7.dat 605.7 kB
2_PWC - IT Risk Management with Cobit.pdf 576.3 kB
T-REC-M.3050-200702-I!Sup2!PDF-R.pdf 573.9 kB
PWC_-_CobiT_ITIL_and_ISO17799.How_to_use_them_in_conjunction.rar 522.1 kB
TMFC1859%20eTOM%20Overview.pdf 489.7 kB
Enhanced Telecom Operations Map (eTOM).pdf 487.6 kB
ITIL_method.rar 404.7 kB
ITIL 3.rar 372.0 kB
T-REC-M.3050-200405-S!Sup2!PDF-E.pdf 362.5 kB
ITIL_Based_ITSM_The_Application_Developers_View.rar 324.8 kB
T-REC-E.802-200702-I!!PDF-E.pdf 301.4 kB
T-REC-M.3050-200702-I!Sup2!PDF-E.pdf 294.7 kB
process mapping.mht 246.7 kB
XWAVE - ITIL Overview.rar 242.1 kB
T-REC-M.3050.0-200407-S!!PDF-E.pdf 219.0 kB
Introduction-to-ISO-9000.pdf 215.3 kB
EX0-100_troytec_ITIL_Foundation_Certificate_in_IT_Service_Management__EXIN__v1.0_158q.rar 214.1 kB
Rapid ISO 9001 Implementation by Oxebridge Quality Resources.mht 214.0 kB
telecom_management.pdf 189.3 kB
Gartner_-_A_Guide_to_Successful_SLA_Development_and_Management.rar 175.6 kB
Datasheet_eTOM_05.pdf 167.4 kB
07-0240 Telecom Solutions folder revD.pdf 167.0 kB
ITIL - основа концепции управления ИТ-сервисами.rar 159.4 kB
me-itil-sdp-helpdesk-smb.rar 151.7 kB
Cobit Control Assessment Questionnaire Template.doc 151.6 kB
01-05 Etom And Itil - Huang.pdf 145.9 kB
default.rar 142.3 kB
Study Paper of China 27 June 2006_NEW.pdf 129.3 kB
Easytec Solutions - ITIL.Toolkit Service Level Agreement (SLA).rar 125.1 kB
ITIL на практике.rar 122.9 kB
APG-UnderstandProcessApproach.doc 104.4 kB
T-REC-G.1000-200111-I!!PDF-E.pdf 103.0 kB
ITIL_Glossary.rar 87.6 kB
Государственный стандарт РФ ГОСТ Р ИСО 9000-2001 'Системы менеджмента к.rar 84.9 kB
4aa0-0183enw.pdf 77.9 kB
T-REC-M.3050-200405-S!Sup1!PDF-E.cdr 42.9 kB
CobiT vs ITIL.pdf 42.5 kB
ITILupdate.rar 37.3 kB
buiness process +quality management.pdf 21.4 kB

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