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ITIL v3 Foundations - Complete ITIL Exam Preparation Course [Video]的二维码

文档列表

1.The Foundations of the Foundations Course/001.Welcome to the ITILv3 Foundations Course!.mp4 164.9 MB
8.Conclusion/104.Conclusions and Congratulations!.mp4 91.9 MB
1.The Foundations of the Foundations Course/007.Essential Definitions.mp4 75.6 MB
3.Service Strategy/016.Assets in Service Strategy.mp4 65.8 MB
4.Service Design/028.Service Design Packages (SDPs).mp4 59.3 MB
4.Service Design/036.Availability Management Process.mp4 58.0 MB
3.Service Strategy/020.Financial Management Process.mp4 56.5 MB
5.Service Transition/054.SACM Definitions and Concepts.mp4 53.3 MB
6.Service Operations/077.Incident Management Process.mp4 50.2 MB
4.Service Design/025.Objectives of Service Design.mp4 49.3 MB
5.Service Transition/058.Change Process Flow.mp4 48.7 MB
7.Continual Service Improvement (CSI)/101.Putting CSI into Practice.mp4 48.5 MB
6.Service Operations/082.Problem Management Process.mp4 48.3 MB
7.Continual Service Improvement (CSI)/097.Principles of CSI.mp4 48.3 MB
4.Service Design/035.Capacity Management Process (Continued).mp4 47.2 MB
7.Continual Service Improvement (CSI)/100.Metrics and Measures.mp4 43.9 MB
4.Service Design/043.IT Service Continuity Management.mp4 42.8 MB
5.Service Transition/057.3 Types of Changes.mp4 40.9 MB
4.Service Design/031.Types of Service Catalogs.mp4 40.5 MB
4.Service Design/032.Service Level Management (SLM) Process.mp4 40.4 MB
1.The Foundations of the Foundations Course/006.Best Practices.mp4 39.9 MB
4.Service Design/030.Service Catalog Management Process.mp4 39.9 MB
4.Service Design/033.Service Level Management (SLM) Process (Continued).mp4 39.4 MB
5.Service Transition/052.Knowledge Management.mp4 38.4 MB
4.Service Design/041.Expanded Incident Lifecycle.mp4 37.8 MB
4.Service Design/044.Information Security Management Process.mp4 37.7 MB
4.Service Design/045.Supplier Management Process.mp4 37.3 MB
6.Service Operations/083.Request Fulfillment Process.mp4 36.8 MB
5.Service Transition/065.Release and Deployment Process.mp4 36.8 MB
5.Service Transition/063.Release and Deployment Management.mp4 36.4 MB
6.Service Operations/093.Tools in Service Operation.mp4 36.3 MB
6.Service Operations/088.Structure of the Service Desk.mp4 35.9 MB
4.Service Design/038.Risk Analysis in Availability.mp4 35.2 MB
5.Service Transition/056.Change Management.mp4 34.6 MB
3.Service Strategy/018.Service Portfolio Management Process.mp4 34.3 MB
3.Service Strategy/015.Creating Value.mp4 34.2 MB
4.Service Design/034.Capacity Management.mp4 34.2 MB
5.Service Transition/049.Objectives of Service Transition.mp4 33.3 MB
7.Continual Service Improvement (CSI)/098.CSI Process.mp4 33.1 MB
6.Service Operations/086.Service Desk Functions.mp4 30.4 MB
6.Service Operations/072.Principles of Service Operation.mp4 30.1 MB
1.The Foundations of the Foundations Course/009.Organizational Structure.mp4 29.6 MB
6.Service Operations/087.Service Desk Personnel.mp4 29.6 MB
1.The Foundations of the Foundations Course/010.Risk.mp4 29.4 MB
3.Service Strategy/014.Objectives of Service Strategy.mp4 29.0 MB
6.Service Operations/080.Problem Management.mp4 28.7 MB
3.Service Strategy/013.Service Strategy (Overview).mp4 28.3 MB
4.Service Design/026."Complete" Service Design.mp4 27.1 MB
4.Service Design/024.Service Design (Overview).mp4 26.8 MB
6.Service Operations/085.The Service Desk.mp4 26.6 MB
6.Service Operations/081.Problem Management Concepts.mp4 26.6 MB
7.Continual Service Improvement (CSI)/096.Objectives of Continual Service Improvement.mp4 26.3 MB
5.Service Transition/055.SACM's 5 Principles.mp4 26.2 MB
7.Continual Service Improvement (CSI)/099.An Approach to CSI.mp4 25.9 MB
6.Service Operations/074.Event Types.mp4 25.9 MB
3.Service Strategy/019.Business Relationship Management Process.mp4 25.7 MB
6.Service Operations/089.IT Operations Management.mp4 25.4 MB
7.Continual Service Improvement (CSI)/095.Continual Service Improvement (Overview).mp4 24.3 MB
5.Service Transition/053.Service Asset and Configuration Management.mp4 23.6 MB
5.Service Transition/064.Release & Deployment Assets.mp4 23.4 MB
1.The Foundations of the Foundations Course/008.Governance Control.mp4 23.1 MB
6.Service Operations/084.Access Management.mp4 23.1 MB
5.Service Transition/059.Change Advisory Board.mp4 22.7 MB
6.Service Operations/070.Service Operation (Overview).mp4 22.4 MB
5.Service Transition/050.Outsourcing in Service Transition.mp4 22.1 MB
6.Service Operations/076.Incident Management – Scope.mp4 21.5 MB
1.The Foundations of the Foundations Course/005.What Does ITIL Provide.mp4 21.2 MB
4.Service Design/042.Availability Measurement.mp4 20.2 MB
4.Service Design/029.Design Coordination Process.mp4 20.2 MB
5.Service Transition/051.Transition Planning and Support.mp4 20.1 MB
4.Service Design/037.Reactive and Proactive Availability.mp4 19.7 MB
4.Service Design/027.The Four P's of Service Design.mp4 18.7 MB
6.Service Operations/073.Event Management.mp4 18.5 MB
3.Service Strategy/021.Demand Management Process.mp4 18.2 MB
6.Service Operations/079.Models for Incident Handling.mp4 17.7 MB
4.Service Design/040.Fault-Tree Analysis.mp4 17.7 MB
6.Service Operations/075.Incident Management – Purpose.mp4 17.1 MB
6.Service Operations/094.Service Operations Interactions.mp4 17.0 MB
7.Continual Service Improvement (CSI)/103.Tools in CSI.mp4 16.6 MB
5.Service Transition/062.Change Documents.mp4 16.4 MB
5.Service Transition/061.Change Models.mp4 16.3 MB
6.Service Operations/078.Major Incidents.mp4 14.9 MB
6.Service Operations/091.Applications Management.mp4 14.6 MB
6.Service Operations/090.Technical Management.mp4 14.5 MB
2.The Service Lifecycle/012.The Service Lifecycle.mp4 14.4 MB
5.Service Transition/048.Service Transition (Overview).mp4 14.3 MB
5.Service Transition/060.Change Authority.mp4 13.4 MB
3.Service Strategy/022.Roles in Service Strategy.mp4 12.7 MB
1.The Foundations of the Foundations Course/003.ITSM and ITIL.mp4 12.7 MB
3.Service Strategy/023.Tools in Service Strategy.mp4 12.2 MB
5.Service Transition/069.Tools in Service Transition.mp4 12.2 MB
3.Service Strategy/017.Strategy Management Process.mp4 12.2 MB
6.Service Operations/071.Objectives of Service Operation.mp4 12.2 MB
1.The Foundations of the Foundations Course/011.Toolsets in ITIL.mp4 11.6 MB
7.Continual Service Improvement (CSI)/102.Roles in CSI.mp4 11.6 MB
1.The Foundations of the Foundations Course/002.Exam Fundamentals.mp4 11.4 MB
5.Service Transition/066.Service Validation and Testing Process.mp4 10.7 MB
1.The Foundations of the Foundations Course/004.Where Can I Take the ITIL Foundations Exam.mp4 10.3 MB
5.Service Transition/067.Change Evaluation.mp4 10.0 MB
4.Service Design/047.Tools in Service Design.mp4 9.0 MB
6.Service Operations/092.Roles in Service Operation.mp4 8.8 MB
4.Service Design/039.Component Failure Impact Analysis.mp4 8.2 MB
4.Service Design/046.Roles in Service Design.mp4 6.8 MB
5.Service Transition/068.Roles in Service Transition.mp4 6.0 MB
Exercise Files/code_33835.zip 840.7 kB

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